How to design and deliver quality service training
Newby, Tony1992
Books
This study offers office trainers and managers guidance on the design and implementation of training programmes that aim to make staff aware of quality issues. Aimed at both commercial and public-sector organizations, it explains how any company can improve its customer service standards.
Main title:
How to design and deliver quality service training / Tony Newby.
Imprint:
London : Kogan Page, published in association with the Institute of Training and Development, 1992.
Collation:
107p.
ISBN:
9780749407377 (pbk)
Dewey class:
658.81207155658.812
Language:
English
BRN:
1147077
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