Quality management in the service industry
Stebbing, Lionel1991
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Drawn from the author's experience in quality management related to both service and industrial applications, this book covers profitabilty and efficiency, quality costs and the development of quality management systems, as well as itemizing the main elements of a quality management system.
Main title:
Quality management in the service industry / Lionel Stebbing.
Author:
Imprint:
New York ; London : Ellis Horwood, 1990.
Collation:
178p.
Notes:
Bibliography: p174-175. - Includes index.
ISBN:
9780137471485
Dewey class:
338.40685658.562
Language:
English
BRN:
135007
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