In pursuit of quality : the case against ISO 9000
Seddon, John1997
Books
Are ISO standards delivering improved quality? The author of this book doesn't think so, arguing that the policy of ISO is what most companies do not need. Counter proposals focusing on continuous improvement as the best means to create higher quality products and services are presented.
Main title:
In pursuit of quality : the case against ISO 9000 / John Seddon.
Author:
Imprint:
Dublin : Oak Tree Press, 1997.
Collation:
x,197p. ; 25cm.
Notes:
Bibliography: p191-192. - Includes index.Includes bibliography and index.
ISBN:
9781860760426
Language:
English
BRN:
1536053
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