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Call centre management : a practical guide

Menday, Janette1996
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Main title:
Call centre management : a practical guide / by Janette Menday.
Author:
Menday, Janette
Imprint:
Newdigate, Surrey : Callcraft, c1996.
Collation:
191p. : ill., forms ; 21cm.
Notes:
Bibliography: p187. _ Includes index.
ISBN:
9780952923909 (pbk)
Language:
English
Subject:
Telemarketing -- ManagementTelephone selling -- Management
BRN:
1554282
Bookmark link:
https://buckinghamshire.spydus.co.uk/cgi-bin/spydus.exe/ENQ/WPAC/BIBENQ?SETLVL=&BRN=1554282

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