Deliver outstanding customer service : gain and retain customers and stay ahead of the competition
Nash, Susan Antoinette, 1945-2002
Books
This handbook provides a thorough definition of what constitutes customer service by giving practical instruction, tools and techniques to link the model to the reality of providing customer service and exceeding customer expectations.
Main title:
Deliver outstanding customer service : gain and retain customers and stay ahead of the competition / Susan Nash and Derek Nash.
Edition:
2nd ed.
Imprint:
Oxford : How To Books, 2002.
Collation:
xii, 226 p. ; 24 cm.
Variant title:
Other title: Exceeding customer expectations
Notes:
Previous ed.: published as Exceeding customer expectations. Oxford: Pathways, 2000.Includes bibliographical references (p. 223) and index.
ISBN:
9781857037838 (pbk)
Dewey class:
658.812658.812
Local class:
658.812
Language:
English
Added title:
BRN:
1767657
Bookmark link:
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