Managing conflict : a practical guide to resolution in the workplace
Liddle, David (Mediator)2017
Books
Conflict in the workplace is a perennial problem for organisations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. This is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints.
Main title:
Author:
Liddle, David (Mediator), authorChartered Institute of Personnel and Development, associated with work
Imprint:
London : KoganPage, 2017.
Collation:
xiii, 301 pages : illustrations (black and white) ; 24 cm
Notes:
At foot of cover title: CIPD.Includes bibliographical references and index.
Audience:
Specialized.
ISBN:
9780749480882 (pbk. :)
Language:
English
BRN:
1855198
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