Evaluation of library and information services
Crawford, John1996
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This book is aimed at those who are new to the concept or may not have conducted a recent evaluation of their service. It covers methods of evaluation such as customer/user satisfaction surveys, information audits and focus groups.
Main title:
Author:
Imprint:
London : Aslib, 1996.
Collation:
50p. ; 24 cm.
Series title:
ISBN:
9780851423678 (pbk)
Dewey class:
025.5STF 025.5
Language:
English
BRN:
1980499
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