Customer care management
Brown, Andrew, 1958 Mar. 4-1991
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This is a step-by-step training book for managers who want to improve customer care within their companies. It provides a complete approach to managing companies, starting from company culture and corporate beliefs.
Main title:
Author:
Imprint:
Heinemann Professional, 1991.
Collation:
vii,119p.
ISBN:
9780750600569 (pbk)
Dewey class:
658.812658.812
Language:
English
Subject:
BRN:
98823
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